Terms & Conditions

Welcome to Kartel Infotech. By accessing or using our website, products, services, software solutions, customization services, or support services, you agree to comply with the following Terms & Conditions.

1. About Our Services

Kartel Infotech provides technology and business solutions including, but not limited to:

• TallyPrime solutions and customization
• BUSY Accounting Software solutions and customization
• TDL, Add-ons and business automation
• ERP and business management solutions
• Cloud and remote access solutions
• API and software integrations
• Website and mobile application development
• Customized reports, invoices and business workflows
• Training, implementation and technical support

The exact features, scope, timelines and pricing of a service will depend on the quotation or proposal provided to the customer.

2. Software Licensing

TallyPrime, BUSY and other third-party software products are the property of their respective owners. Kartel Infotech may act as a reseller, implementation partner, service provider, customization provider, or consultant.

Software licenses are subject to the respective software company's licensing terms, policies and conditions.

3. Customization & Development

Customization, TDL, Add-on, API integration, reports and other development work will be carried out according to the agreed scope.

Any feature or requirement outside the approved scope may be treated as additional work and may involve additional charges.

4. Pricing & Payment

All prices will be communicated through quotation, proposal, invoice or other written communication.

Unless otherwise agreed:

Applicable GST and taxes will be charged separately. Development/customization work may require an advance payment. Remaining payment will be payable according to the agreed payment terms. Delayed payments may affect project delivery or support timelines.

5. Project Timeline

Estimated delivery timelines will be communicated based on the scope and requirements.

Timelines may change due to:

• Changes in requirements
• Delays in receiving required information/data
• Third-party software/API dependencies
• Technical limitations
• Client-side approvals or testing delays
• Unforeseen technical issues

6. Customer Responsibilities

The customer is responsible for providing accurate information, required documents, data, credentials and approvals necessary for implementation.

Customers are also responsible for maintaining appropriate backups of their business data.

7. Data & Backup

Customers should maintain regular backups of their accounting, business and application data.

Kartel Infotech will take reasonable precautions while providing technical services but cannot guarantee prevention of data loss caused by hardware failure, software failure, malware, accidental deletion, third-party systems, hosting issues or other circumstances beyond our reasonable control.

8. Third-Party Services

Our solutions may integrate with third-party services such as accounting software, payment gateways, APIs, cloud platforms, WhatsApp/Meta services, email services and other external platforms.

Availability and functionality of such services depend on the respective third-party provider.

Kartel Infotech is not responsible for changes, suspension, downtime, pricing or policy changes made by third-party providers.

9. Intellectual Property

Unless specifically agreed otherwise, Kartel Infotech retains ownership of its proprietary tools, frameworks, reusable components, methodologies and pre-existing intellectual property.

Customer-specific deliverables and ownership rights, where applicable, will be governed by the relevant quotation, agreement or project terms.

10. Website Content

The information provided on this website is for general informational purposes. While we make reasonable efforts to keep information accurate and updated, we do not guarantee that every piece of information will always be complete, accurate or current.

11. Limitation of Liability

Kartel Infotech shall not be liable for indirect, incidental, consequential or business losses arising from the use or inability to use any software, service, integration or solution, to the extent permitted by applicable law.

12. Changes to Terms

Kartel Infotech reserves the right to update or modify these Terms & Conditions from time to time. Updated terms will be published on this website with a revised "Last Updated" date.

13. Contact

For questions regarding these Terms & Conditions, please contact:

• Kartel Infotech
• Website: www.kartelinfotech.in
• Email: support@kartelinfotech.in
• Phone: 888-266-2455

Kartel Infotech respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use and protect information when you visit our website or use our services.

1. Information We May Collect

Depending on your interaction with us, we may collect:

• Name
• Company/business name
• Mobile number
• Email address
• Business requirements
• Billing information
• Information submitted through contact forms
• Technical information such as browser, device and website usage information

We only collect information that is reasonably necessary for providing our services and communicating with customers.

2. How We Use Your Information

We may use collected information to:

• Respond to enquiries
• Provide quotations
• Deliver requested services
• Process orders and payments
• Provide technical support
• Communicate regarding services and updates
• Improve our website and services
• Maintain business and service records
• Comply with applicable legal requirements

3. Data Protection

We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

4. Sharing of Information

We do not sell or rent your personal information.

Information may be shared with trusted service providers or third parties where reasonably necessary to provide a service, process a transaction, complete an integration, host an application, or comply with legal requirements.

5. Cookies

Our website may use cookies or similar technologies to improve website functionality, understand visitor behaviour and enhance user experience.

You may control cookies through your browser settings.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of external websites.

We recommend reviewing their respective privacy policies.

7. Data Retention

We retain information only for as long as reasonably necessary for business, contractual, legal, accounting or support purposes.

8. Your Rights

Subject to applicable law, you may contact us to request access, correction or deletion of personal information that we hold about you.

9. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated date.

10. Contact Us

For privacy-related questions or requests:

• Kartel Infotech
• Email: support@kartelinfotech.in
• Phone: 888-266-2455
• Website: www.kartelinfotech.in

At Kartel Infotech, we aim to provide reliable software, customization and technology services. Refund eligibility depends on the nature of the product or service purchased.

Software Licenses

Software licenses purchased from third-party software providers are subject to the refund and cancellation policies of the respective software provider.

Customization & Development Services

Once customization or development work has commenced, advance payments may be non-refundable because resources and development time are allocated to the project.

Cancellation

A customer may request cancellation by contacting us as soon as possible. Cancellation charges, if applicable, will depend on the project stage and work already completed.

Duplicate or Incorrect Payments

If a duplicate or incorrect payment is made, the customer should contact us with the relevant transaction details for verification.

Refund Processing

Where a refund is approved, the refund will generally be processed through the applicable payment method, subject to payment gateway/bank processing timelines.

The information provided on the Kartel Infotech website is intended for general informational purposes.

Product names such as TallyPrime, BUSY Accounting Software, WhatsApp, Meta and other third-party products or services belong to their respective owners. Kartel Infotech does not claim ownership of third-party trademarks unless expressly stated.

Software features, pricing, licensing terms, availability and functionality may change according to the respective software provider's policies.

Any customization, integration, development or implementation is subject to the agreed scope, technical feasibility and applicable third-party limitations.

Kartel Infotech makes reasonable efforts to provide accurate information but does not guarantee that all website content will always be complete, accurate or up to date.

By using this website or our services, you acknowledge and agree to the applicable terms and policies.